Shop theft prevention

Short summary

Preventing shoplifting starts with being alert and customer-focused. In this training, shop employees learn how to recognise suspicious situations and discourage theft in a commercial manner. The focus is on being proactive and aware, spotting suspicious behaviour and responding appropriately in case of theft. It also addresses the link between customer friendliness and prevention. This half-day training is given in Dutch and French and concludes with a certificate from Ahlex.

Target Audience

The training is aimed at store employees who are confronted with shoplifting in their work at the entrance, on the shop floor, in the fitting rooms and at the (self-scan) checkout.

Objectives

Preventing thefts necessitates an integrated approach involving a series of measures, with a crucial recognition of the added value of staff. The objective of theft prevention training is to raise awareness among staff about their responsibility and active role in ‘theft prevention,’ without necessarily resulting in an increase in working hours.

The focus is on how staff can effectively address shoplifting in a fundamentally commercial manner and minimize its occurrence.

Course content

• The employee’s role in preventing theft.
• Identifying the potential thief and distinguishing suspicious behaviour.
• Recognizing theft techniques.
• Understanding the connection between customer focus and theft prevention.
• Transitioning from routine to vigilant work.
• Emphasizing the significance of a proactive attitude.
• Deterrence using customer-friendly signals.
• Monitoring and addressing theft behaviour.
• Knowing how to respond when caught in the act or when the alarm is triggered.