ACI – Advanced Airport Operations

Bref aperçu

This course provides airport managers with an in-depth understanding of terminal and airside operations, including how different operational areas interact and are regulated. It emphasizes key standards and best practices in safety, security, customer service, and operational efficiency while maintaining profitability.

Public cible

• Airport Managers, Duty Managers and Supervisors
• Legal Advisers
• Communications and Public Relations Managers
• Ground Handling Managers and Service Providers

Objectifs

Upon completing this course, participants will be able to:

• Describe the different elements of the Airport Operational Environment.
• Explain how to manage the Airports Business.
• Discuss how to establish, monitor and improve Customer Service Standards.
• Describe recommended practices to effectively manage day-to-day operations and emergency situations.
• Explain how to manage the airport’s current business and prepare for the future.