IATA Dangerous Goods Regulations for Passenger Handling Personnel – 7.5 E-learning

Summary

This course provides participants with the knowledge required to recognise and manage dangerous goods that passengers or crew members may carry in checked baggage, cabin baggage, or on their person.

The training explains the applicable IATA Dangerous Goods Regulations, including prohibited, restricted, and permitted articles. Participants learn how to recognise hidden or undeclared dangerous goods, communicate baggage restrictions clearly, and take the appropriate action when an item does not comply with the applicable requirements.

The course also covers dangerous goods incident reporting and basic emergency response procedures, enabling passenger-handling personnel to contribute to the safety of passengers, crew, aircraft, and airport operations.

Target Audience

• Check-in agents
• Passenger service agents
• Boarding-gate agents
• Transfer and transit-desk personnel
• Baggage-service and lost-and-found agents
• Passenger-handling supervisors
• Airline and ground-handling personnel in direct contact with passengers
• Personnel responsible for accepting passenger or crew baggage

Objectives

By the end of the training, participants will be able to:

• Explain the basic dangerous goods requirements applicable to passenger and crew baggage
• Recognise common dangerous goods and hidden or undeclared hazards
• Distinguish between prohibited, restricted and permitted articles
• Apply the requirements for checked baggage, cabin baggage and articles carried on a person
• Identify items requiring operator approval or specific safety measures
• Apply appropriate passenger questioning and baggage acceptance procedures
• Recognise and respond to unsafe or non-compliant articles
• Apply basic reporting and emergency procedures

Additional information

The course concludes with an examination. Minimum score of 80% requested.

This course is also available in classroom format.