IATA Dangerous Goods Regulations for Passenger Handling Personnel – 7.5

Summary

The IATA Dangerous Goods Regulations for Passenger Handling Personnel – 7.5 course provides participants with the knowledge required to recognise and manage dangerous goods that passengers or crew members may carry in checked baggage, cabin baggage, or on their person.

The training explains the applicable IATA Dangerous Goods Regulations, including prohibited, restricted, and permitted articles. Participants learn how to recognise hidden or undeclared dangerous goods, communicate baggage restrictions clearly, and take the appropriate action when an item does not comply with the applicable requirements.

The course also covers dangerous goods incident reporting and basic emergency response procedures, enabling passenger-handling personnel to contribute to the safety of passengers, crew, aircraft, and airport operations.

Target Audience

This course is intended for personnel involved in accepting passengers and crew members or managing their baggage, including:

• Check-in agents.
• Passenger service agents.
• Boarding-gate agents.
• Transfer and transit-desk personnel.
• Baggage-service and lost-and-found agents.
• Passenger-handling supervisors.
• Airline and ground-handling personnel in direct contact with passengers.
• Personnel responsible for accepting passenger or crew baggage.

Objectives

By the end of the training, participants will be able to:

• Explain the basic principles of the IATA Dangerous Goods Regulations relevant to passenger handling.
• Recognise the main classes and hazards of dangerous goods.
• Identify dangerous goods that may be hidden or undeclared in passenger and crew baggage.
• Distinguish between prohibited, restricted, and permitted articles.
• Explain the conditions under which certain dangerous goods may be carried in checked baggage, cabin baggage, or on a person.
• Recognise items that require operator approval or specific protective measures.
• Ask passengers appropriate questions regarding the contents of their baggage.
• Communicate dangerous goods restrictions clearly and accurately.
• Apply the relevant procedures when accepting passenger and crew baggage.
• Recognise damaged, leaking, overheating, or otherwise unsafe articles.
• Explain the correct reporting procedures for dangerous goods irregularities and incidents.
• Describe the basic actions to take during a dangerous goods emergency.
• Contribute to the safe and compliant handling of passengers, crew, and their baggage.

Additional information

The course concludes with an examination. Minimum score of 80% requested.
This course is also available in an e-learning format.