Success stories

KSIA

An immersive aviation experience for 22 KSIA professionals, connecting leadership and disruption management with real-world airport operations.

This experience was much more than a training course, it was an opportunity to better understand both myself and the complexity of airport operations.

KSIA programme participant
In short The full story
22 KSIA participants
2 immersive aviation experience days
1 Brussels Airport visit
4+ airport operations topics explored
In short

The customer challenge

As part of an international leadership programme organised by BTS, KSIA wanted to connect leadership development with the realities of complex airport operations for a diverse group of professionals representing operational, technical and corporate functions across the organisation.

The purpose

To complement the broader leadership journey with immersive aviation experiences, allowing participants to explore how leadership, collaboration and decision-making translate into practice in a complex airport environment.

The approach

AHLEX developed the aviation-focused part of the programme around experiential learning. Participants were challenged through an immersive crisis leadership exercise before exploring airport-wide collaboration, Total Airport Management (TAM) and real-world operations together with Airport Intelligence and Brussels Airport experts.

The delivery

In July 2026, 22 KSIA professionals participated in the five-day leadership programme organised by BTS. AHLEX delivered an immersive crisis leadership experience and coordinated the airport-focused programme together with Airport Intelligence, combining training, expert exchanges and operational exposure at Brussels Airport.

The outcome

The experience helped participants connect leadership principles with the operational realities of aviation. Feedback highlighted the value of collaboration, communication and decision-making in complex situations, as well as the opportunity to gain firsthand insight into how different airport stakeholders work together.

Identity card
Customer KSIA (Saudi Arabia), as part of a leadership programme organised by BTS
When 19–23 July 2026
Who 22 professionals with diverse operational, technical and corporate expertise
Focus Leadership development, disruption management, cross-functional collaboration, Total Airport Management and airport operations
Languages English

Connecting leadership with airport operations for KSIA

An immersive aviation experience for 22 KSIA professionals, connecting leadership and disruption management with real-world airport operations.

In July 2026, AHLEX welcomed 22 professionals from King Salman International Airport (KSIA) as part of an international leadership programme organised by BTS. The programme combined leadership development with disruption management and real-world exposure to the complexity of airport operations.

The group brought together professionals from a wide range of operational, technical and corporate functions, from airport operations and master planning to human capital, digital, finance and airline partnerships. This diversity created an ideal setting to explore how decisions and priorities across different airport functions are interconnected.

AHLEX complemented the broader leadership journey with immersive aviation experiences designed to translate leadership principles into an operational airport context. At the Digital Training Center, participants took part in an immersive crisis leadership exercise based on a realistic disruption scenario. Working under pressure challenged them to look beyond their own areas of expertise, share information effectively and make decisions while considering the wider airport ecosystem.

The experience then moved from simulation to real-world airport operations. Together with Airport Intelligence, AHLEX coordinated a dedicated programme exploring Total Airport Management (TAM), the Airport Operations Centre (APOC), Airport Operations Planning (AOP) and stakeholder management. Expert exchanges, demonstrations and discussions provided additional perspectives on how collaboration, information sharing and forecasting support coordinated airport decision-making.

The programme culminated in a visit to the Airport Operations Centre (APOC) at Brussels Airport. This gave participants firsthand insight into how different airport stakeholders coordinate operations, share information and work together to support safe, efficient and resilient airport operations.

By moving from leadership development to simulation and real-world airport exposure, the programme created a strong connection between theory and practice. It encouraged participants to step outside their own areas of expertise, understand operational interdependencies and approach the airport as one interconnected ecosystem.

By integrating immersive aviation learning into BTS’s broader leadership journey, AHLEX helped connect leadership concepts with operational reality while providing participants with a broader perspective on collaboration and decision-making in a complex airport environment.

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And you?

Are you facing a similar ramp-up, or do you need to standardise onboarding across roles and shifts? Talk to us about your challenge. We will map a path around your operation, your standards and your constraints.

Let’s build the right programme for your challenge

Your challenge is ours, we build the right flow, not just the right course.

This is where AHLEX makes the difference. Your challenge is never one course, it is capability that must hold up in real work. So we work alongside your teams to design the right learning flow around your operation, your standards and your reality on the floor. Tailored and supported end to end.We bring the right experts and partners to the table, and combine the right content with the right mix of online, classroom and hands on practice, so your programme stays credible, current and operational, and your people perform safely and consistently across shifts.

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