BRU Airport onboarding experience – DTEC

Summary

Start strong with AHLEX’ interactive onboarding experience program. Designed for new team members starting work at Brussels Airport, this engaging onboarding provides an introduction to the airport environment, its operations and the mindset needed to become part of the airport community.

Through videos, games and real-life scenarios, participants explore key zones such as landside, airside and security areas. They discover the importance of safety, security and customer experience and learn how their own role contributes to a smooth, secure and customer-friendly airport experience.

Target Audience

This onboarding experience is designed for new team members starting work at Brussels Airport who want to become familiar with the airport environment, understand how their role fits into the bigger picture and start with the right mindset.

Objectives

By the end of the training, participants will be able to:

• Recognise the main zones and functions within Brussels Airport
• Understand how the different parts of the airport work together
• Recognise the importance of safety, security and customer experience
• Understand how their own role contributes to the overall airport experience
• Start working within the airport community with greater confidence and awareness