Leadership: learn step by step (Level 2)

Short summary

The training is delivered as an intensive 2-day workshop, designed for managers who already lead operational teams (management represents around 60% of the role). It helps managers step out of the “doing everything themselves” mode, regain perspective, and build more structure, calm, and day-to-day impact. Participants clarify their role and responsibilities, strengthen their leadership posture, learn to delegate effectively, and better manage mental load and stress—for themselves and their team. They develop clear communication, useful feedback skills, and practical reflexes to handle difficult conversations and conflicts, even under pressure. They leave with immediately applicable tools to embed priorities, follow-up routines, and organization, and to manage pressure both “from above” and “from below”.

Target Audience

This training is designed for employees who:

• already hold a management role (recently or with more experience);
• manage larger operational teams;
• have management as a core part of their role (approximately 60%);
• work in demanding and/or safety-sensitive environments.

Objectives

After completing this training, the participant is able to:

• clearly define their role and responsibilities;
• maintain direction, keep an overview and remain calm in complex situations;
• adjust and delegate effectively without carrying everything alone;
• recognise and manage mental load, both for themselves and their team;
• communicate clearly and effectively with employees, management and stakeholders;
• address tensions in a timely manner or escalate them appropriately.

Additional information

Over two full days, participants take part in an interactive workshop in a safe and relatable learning environment. The approach is strongly practice-oriented and built around real workplace situations, with minimal theory and a strong focus on exercises, concrete cases and role plays.