APOC Management Training Initial

Summary

Modern airports are complex environments where multiple stakeholders must work together to ensure safe, efficient and reliable operations. Airlines, ground handlers, airport operators, security services, rescue and firefighting services, public authorities and other partners all play a role in maintaining operational continuity and responding effectively to disruptions or crises.

An Airport Operations Center (APOC) acts as the central coordination hub where airport partners monitor operations in real time, share information, anticipate disruptions and take collaborative decisions. The APOC supports operational efficiency, situational awareness, disruption management, passenger experience and crisis response.

This training gives participants a practical understanding of APOC operations, Total Airport Management and airport crisis management. It also develops the soft skills required to perform effectively in high-pressure, multi-stakeholder environments.

The programme is designed in line with the broader aviation framework for emergency preparedness, including Commission Regulation (EU) No 139/2014, which requires aerodrome operators to have and implement an aerodrome emergency plan, coordinate relevant organisations during emergencies, periodically test and review procedures, and ensure trained and competent personnel. It also reflects the principles of ICAO Annex 14 on aerodrome emergency planning and coordinated crisis response.

Target Audience

• Current APOC professionals looking to deepen their expertise
• Aspiring managers aiming to step into leadership roles in airport operations
• Operations experts advancing their careers into strategic coordination
• Airport professionals eager to unlock the potential of APOC and TAM

Objectives

By the end of the training, participants will be able to:

• Understand the role and functioning of an Airport Operations Center (APOC)
• Put APOC in the bigger perspective of Total Airport Management (TAM) 
• Understand how crisis management training supports aerodrome emergency planning obligations under Commission Regulation (EU) No 139/2014 and ICAO Annex 14
• Identify the key stakeholders involved in airport operational coordination
• Explain how collaborative decision-making improves airport performance
• Recognize and develop the soft skills required in an APOC environment
• Apply crisis management and operational decision-making models
• Participate in realistic operational simulations
• Assess and improve their own professional competencies of working under high pressure in a complex stakeholder environment

Additional information

In addition, the training includes a visit to the Brussels Airport APOC and question-and-answer sessions with experienced managers.

Watch our training video via this link.

This program can also be fully tailored to your organization’s specific needs. Please contact us to explore customized training options.